Privacy policy
Last Updated: November 2, 2026
1. Introduction
Welcome to Abhiflax.
Abhiflax ("we", "us", or "our") operates this website to provide information about our company, pharmaceutical products, business activities, and related services.
We are committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse our product catalogue, or contact us through our website or other communication channels.
Our website is intended primarily for informational and business-enquiry purposes. We do not offer online purchasing or payment facilities through the website.
Our website is powered by Shopify, which provides the technology and infrastructure used to operate our website.
By accessing or using our website, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information when you interact with our website.
a. Information You Provide Voluntarily
When you contact us through our enquiry form, email, or other communication channels, we may collect:
- Your name
- Company or organisation name, if provided
- Email address
- Phone number
- Location or business address, if provided
- Details of your enquiry
- Any additional information you voluntarily share with us
b. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and website interactions
- Date and time of visits
- Referring websites
- Cookie identifiers and similar technical information
This information may be collected through Shopify and other technologies used to operate, secure, and understand the performance of our website.
We do not intentionally collect payment card information through our website.
3. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To respond to business enquiries and requests for information
- To communicate with customers, distributors, suppliers, and business associates
- To provide information about our pharmaceutical products and business activities
- To maintain and improve our website and its functionality
- To understand website usage and improve the visitor experience
- To maintain website security and prevent unauthorised or fraudulent activity
- To comply with applicable legal and regulatory obligations
- To maintain records of relevant business communications
We may also use your information for other purposes where you have provided the necessary consent or where permitted by applicable law.
We do not use our website to process online purchases or payments.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, maintain security, remember relevant preferences, and understand how visitors interact with the website.
Some cookies may be necessary for the website to operate correctly. Other cookies, where enabled, may support analytics or additional functionality.
Shopify and any third-party services enabled on our website may also use cookies or similar technologies in accordance with their respective privacy policies.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Sharing and Disclosure of Information
We do not sell personal information to third parties.
We may share personal information in the following circumstances:
a. Website and Technology Service Providers
We may share information with Shopify and other service providers that assist us with website hosting, maintenance, security, communications, and related technical services.
These providers may process information on our behalf or under their own applicable privacy terms.
b. Business Communications
Where reasonably necessary to respond to an enquiry or carry out a requested business interaction, relevant information may be shared with authorised personnel or appropriate business associates.
c. Legal and Regulatory Requirements
We may disclose information where required by applicable law, regulation, court order, or lawful request from a competent authority.
d. Business Transfers
If our business undergoes a merger, restructuring, acquisition, or similar transaction, relevant information may be transferred as permitted by applicable law and subject to appropriate safeguards.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.
6. Relationship with Shopify
Our website is hosted and powered by Shopify.
Shopify may collect and process certain personal information when visitors access or interact with our website. This may include technical information, device information, and website usage data.
Shopify may process this information to provide, maintain, secure, and improve its services, subject to its applicable privacy terms.
Depending on the Shopify features enabled on our website, Shopify may also process certain information for its own purposes.
For more information, please review the Shopify Consumer Privacy Policy.
You may also visit the Shopify Privacy Portal for information about privacy rights relating to information processed by Shopify.
7. Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, or other external resources.
These websites operate independently and may have their own privacy policies and terms of use.
Abhiflax is not responsible for the privacy practices, security, or content of third-party websites.
We encourage visitors to review the relevant privacy policies before sharing personal information with external websites.
8. Data Security
We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.
Our website uses Shopify's hosting infrastructure and associated security features.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
We encourage visitors not to submit unnecessary sensitive personal information, including medical records, prescriptions, or financial details, through general business-enquiry forms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to enquiries
- Maintaining relevant business correspondence
- Supporting legitimate business operations
- Complying with applicable legal and regulatory requirements
- Resolving disputes or addressing security concerns
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable legal obligations.
10. Your Privacy Rights
Depending on applicable law and the circumstances in which your personal information is processed, you may have rights relating to your personal information.
These may include the right to:
- Request information about personal data processed by us
- Request correction or updating of inaccurate personal information
- Request erasure of personal information, subject to applicable legal requirements
- Withdraw consent where processing is based on consent
- Raise concerns or complaints about the handling of personal information
- Exercise other rights available under applicable data protection laws
We may need to verify your identity before responding to certain requests.
Requests will be considered and handled in accordance with applicable law.
To exercise your privacy rights, please contact us using the details provided below.
11. Children's Privacy
Our website is intended for general corporate information and business-related enquiries and is not specifically directed at children.
We do not knowingly solicit personal information from children.
If we become aware that personal information has been collected from a child in circumstances that do not comply with applicable law, we will take appropriate steps to address the matter.
Parents or legal guardians may contact us regarding any concerns about information submitted by a child.
12. International Data Processing
Our website is powered by Shopify, which may process or store information using infrastructure and service providers located outside India.
As a result, certain personal information may be transferred to or processed in other countries.
Such processing is subject to applicable legal requirements and the relevant privacy and security arrangements maintained by Shopify and other service providers.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage visitors to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Abhiflax
Email: info@abhiflax.com
Additional business contact information is available on the Contact Us page of our website.
We will review privacy-related enquiries and respond in accordance with applicable law.